Clydesdale Housing Associations vision is to deliver a truly inclusive customer service that improves lives. We’re committed to working with tenants to tackle the equality, diversity and inclusion issues that matter to them and to achieving shared objectives with the aim of improving outcome for everyone, regardless of:
- Age;
- Disability;
- Gender reassignment;
- Marriage and civil partnership;
- Pregnancy and maternity;
- Race;
- Religion or belief;
- Sex;
- Sexual orientation.
We welcome the requirements placed upon us to comply with the legal and regulatory requirements that relate to equality, diversity and inclusion – and aim to do more.
We have sent all our tenants an Equality and Diversity survey via CX Feedback or by post. The surveys sent by CX Feedback by text or email allows you to complete it online. For the less digitally connected tenants, the form allows us to easily manage telephone and postal surveys to maximise inclusion amongst all tenants and report the results in one place.
The information you provide us with will help us, through our activities as your landlord, to eliminate discrimination, harassment and victimisation and advance equality of opportunity, foster good relations, tackle prejudice and promote understanding.
We recognise that some people may regard some of this information as personal however, we would like to assure you that your submission will be made anonymously so the information you provide will not be held with other personal details.
All information we collect around equality and diversity will be treated confidentially in accordance with the Data Protection Act 2018. Access to this information will be restricted to staff involved in the processing and monitoring of this data. It will be used to provide statistical information only.