Blog

On Wednesday the 11th of December 2024, all CHA staff will be attending a training session between 9.00 am and 2.00 pm. Our offices will be closed, and phone lines will be unavailable during this period. If you have an emergency repair during this period, please call 01555 435944 For all other enquiries please call …

Your new tenants handbook gives you information about us and your rights and responsibilities as a tenant We also hope it will give you some practical advice that will make your life as our tenant easier, safer and more enjoyable. We will review and update this handbook from time to time. So if you have …

Our Annual Report for 2024 is on its way to all our tenants. The report highlights how we’ve performed over the past 12 months, and was put together with the help of our Residents and Tenants Group Read our report here –  Annual Report 2024 If you’d like it in a different format (such as …

Clydesdale Housing Associations vision is to deliver a truly inclusive customer service that improves lives. We’re committed to working with tenants to tackle the equality, diversity and inclusion issues that matter to them and to achieving shared objectives with the aim of improving outcome for everyone, regardless of:   Age; Disability; Gender reassignment; Marriage and …

Our staff are off Friday the 27th of September 2024 and Monday the 30th of September 2024 for the holiday weekend. Need to contact us while we are closed? Detailed below is a list of telephone numbers, so that any emergency repairs you have can be dealt with while we are closed. If you smell …

Before we start preparing our plans for the Association’s future, we want to hear what our tenants’ top priorities are. To do this we have sent tenants a survey via the CX Feedback platform. You will receive the survey by your preferred method of contact – either email or text. The survey will end on …

Our Summer 2024 newsletter has now been published! You will find articles on keeping you safe in your home, the work we are carrying out to support our tenants with the cost-of-living rise and lots of useful information on how we can help you during this difficult time. Click here to read the newsletter Summer …

A £500,000 project in South Lanarkshire has transformed 21 Clydesdale Housing Association homes to make them warmer and cheaper to heat. Fourteen semi-detached properties and seven flats at Mill Place in Thankerton have each been fully retrofitted by Glasgow-based energy services company Union Technical to improve thermal efficiency. The scope of work on the homes, …

Our staff are off  Friday the 24th of May 2024 and Monday the 27th of May 2024 for the holiday weekend. Need to contact us while we are closed? Detailed below is a list of telephone numbers, so that any emergency repairs you have can be dealt with while we are closed. • If you …

                           Since January this year, our team have been working towards the introduction of a new computer system. This new system will help us to embrace new digital technologies and to deliver improvements in customer service and the way we work. To help …

Our staff are off  Monday the 6th of May 2024 for the holiday weekend. Need to contact us while we are closed? Detailed below is a list of telephone numbers, so that any emergency repairs you have can be dealt with while we are closed. • If you smell gas or suspect a carbon monoxide …

The Scottish Housing Regulator (SHR) published the 2024 Engagement Plans for all Registered Social Landlords (RSL) – ours is attached. The Engagement Plan sets Clydesdale’s regulatory status, any further assurance required by the SHR and the annual regulatory returns we will be required to provide in 2024. Engagement Plans and documents are available on the …

Our Spring 2024 newsletter has now been published! You will find articles on keeping you safe in your home, the work we are carrying out to support our tenants with the cost-of-living rise and lots of useful information on how we can help you during this difficult time. Click the link to read the newsletter …

Easter Holiday Closure Our staff and Management Committee would like to wish all of our tenants a Happy Easter. This year we will close for the Easter break from 5pm on Thursday the 28th of March 2024 and will reopen on Tuesday the 2nd of April 2024 at 09.00am. Detailed below is a list of telephone …

We consulted with tenants over December 2023 and January 2024 on options for increasing 2024/2025 rent levels. The consultation involved us sending a rent consultation newsletter (available at CHA Rent Options 2024-2025) and an individual letter to every tenant detailing how the two rent increase options would impact on their future rent charge. A paper feedback …

On Tuesday the 12th of March 2024, all CHA staff will be attending a training session between 9.00 am and 2.00 pm. Our offices will be closed, and phone lines will be unavailable during this period. If you have an emergency repair during this period, please call 01555 435944. For all other enquiries please call …

Due to the awful weather and very poor driving conditions, our office will close at 3.00pm today. This will enable staff to travel home in the daylight and reduce the already high risks of travelling. We will continue to provide our full range of services; however, these will be restricted to contact either by phone …

The Association are required under Health & Safety legislation to maintain all gas appliances it provides in a safe condition. As well as carrying out necessary repairs and maintenance work on gas appliances we carry out annual inspections to check the condition of appliances and flues. Our contractor, J. Frood & Sons, 47 Wellgate, Lanark, …

We’re conducting a Rent Review so that tenants can have their say on the rent levels for 2024/25. Click here for further details on the options you are being consulted on. There are several ways you can have your say, you can: • Complete the consultation form in the newsletter and return it to us …

Our Annual Performance Report for 2022-23 will be with you soon, look out for these over the next few days. Alternatively, you can access it on our website here